Ryanair has called on customers to always book directly through its website or app following further evidence of what the low-cost carrier calls “anti-consumer practices” by online travel agents.
The airline said it had been notified by customers of a bogus “discount” scam, where customers purchase “discounted” flights through a scam agent, which has no affiliation to Ryanair.
This bogus agent uses the customer’s payment details to secure their flight booking, before storing the customer’s payment details for fraudulent use at a later date.
Ryanair director of marketing, Dara Brady, said: “This latest online travel agents scam is yet another reason why passengers should always book direct.
“Online travel agents are selling our flights but have no commercial agreements with us to do so, and any screen scraping of our website is in breach of the terms of use of ryanair.com.