Air Canada has said that eligible customers who purchased a non-refundable ticket for travel on or after February 1st last year but did not fly, can now obtain a refund.
Customers can claim cash from the carrier by submitting a request online or with their travel agent.
The decision comes after the flag carrier spent nearly a year denying refunds for canceled flights.
The revised Covid-19 refund policy covers tickets and Air Canada Vacations packages purchased before April 13th this year for flights canceled either by the airline or by the customer for any reason.
“Air Canada will be offering refunds to all eligible customers whether they canceled their ticket or if their flight was canceled by the airline.
Lucie Guillemette, executive vice-president, and chief commercial officer at Air Canada said: “Customers can now submit refund requests online or through their travel agent and we are committed to processing refunds as fast as possible,”
“Also, Air Canada has revised its booking policies for all future travel.
“Starting today, in cases where a customer’s flight is canceled or rescheduled by more than three hours, we will now offer all customers the choice of receiving a refund, an Air Canada Travel Voucher or the equivalent value in Aeroplan Points with a 65 percent bonus.
“This new policy will provide more certainty and flexibility, so customers can book their future travel with greater confidence and we look forward to welcoming you back on board.”
Air Canada said it has refunded more than $1.2 billion to customers holding refundable tickets, Since March last year.
However, no figures were given on how much remains outstanding.